McPherson Associates, Inc.
McPherson Associates, Inc.
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The Replies Have It

We all spend a significant amount of time writing beautiful prose for our solicitations. And who hasn’t labored over the perfect teaser copy. But what part of your mailing do people hold onto the longest? The reply device. We’ve shared before how replacing “Other” in the gift string with “Surprise Us!” has lifted the average gift by up to 20%—but what else can you do?

Let’s look again at those gift strings. Have you put your ask strategies on auto-pilot? If you haven’t, you’ve probably been debating how aggressive or safe to be with the “asks.” Why not let the donors choose all together? Leave it blank. Tell them to fill in the blank with whatever amount they think is fitting. We like to call this the “You Decide” ask. Fancy, I know.

This is especially effective for member organizations. We’ve been testing membership discount offers for “lapsed” donors with great success, but why not take it a step further and let the donor tell you how much your membership is worth? In test results, we’ve seen response rates nearly double. The average gift is a little lower, but I’d take the extra donors on the file and – when you do the math – you usually end up with more cash in the bank. I think you’ll find it’s a risk worth taking.

Now, you can also Think Inside the Box and let people sign up easily for monthly donor programs. Donors get to give a little at a time, and you get a committed donor who’s lifetime value is going to be much higher.

Let donors choose where their money goes. Why not let donors “designate” their gifts? You, of course, pick areas that are needed and let them choose how they want their dollars spent. Scholarships, children’s programming, or special initiatives can be a lot more appealing to donors than “unrestricted.” Most of all, you earn an excellent opportunity to report back to donors who their “designated” gift telling them how much their gift made a difference.

You may be noticing a theme here. It’s all about giving donors options. Let them decide how to and how much to give. Empower your donors and you’ll help their commitment grow – and your numbers will hold up and maybe beat expectations. You decide.


 

Other Recent Articles:

Nov/Dec 2009
Make then an offer they can't refuse...

November 2009 Conference Wrap-Up

Fake nuns, donkeys and your strategy for 2010

October 2009
Content vs. Usability
Surprise Us
Think Inside the Box


About McPherson Associates

 

McPherson Associates, Inc. • 312 E. King Street • Malvern, PA 19355
•(610)640-1555 • Fax (610) 640-1456 •